It’s a very horrible situation when your HP Printer shows offline but is connected with Wi-Fi. HP all-in-one printers are mostly used printing devices because of their advanced technologies and features. HP users got frustrated when their printers not printing.
Do You Know Why HP Printer is Offline?
What do you do when you see your HP printer offline but connected to Wi-Fi? There are various reasons behind the HP printer offline issue. But the major reason is a low network connection and USB cable issues. Let’s discuss another cause of the HP Printer offline but connected to Wi-Fi.
- When you have Paper Jammed
- Problem with network or USB Cables
- Outdated Printer drivers
- Outdated firmware
Troubleshooting Steps to Fix HP Printer Offline but Connected with Wi-Fi
Once you understand the reasons behind the issue, let’s start to discuss the solutions to fix the issue HP Printer is offline but connected with Wi-Fi.
1. Make Sure You Have Proper Network Connection:
When your HP Printer shows offline but is connected with a Wi-Fi issue occurred then first you need to check your network connection. Follow the steps:
- Turn off the printer and then restart it
- Check your Printer connection. If your printer is connected to a USB cable, make sure your printer is properly connected to the cable.
- Check your printer network connection. If your printer is connected to a wired network, then check your Ethernet cables, or if your printer is connected to a wireless network, make sure the router or modem is properly connected to the printer.
2. Check Printer Ink Cartridge or Paper Jam:
Now check the printer ink cartridge and paper jam issue. Follow the steps:
- Turn on your HP Printer and open the paper tray and remove any stuck inside the printer tray.
- Also check the printer ink cartridge, if it is empty or low then refill the ink. Sometimes the ink cartridge is not installed properly or is damaged, then replace the old ink cartridge with the new one.
3. Update the Printer Driver:
One another reason for HP Printer offline but connected with a Wi-Fi issue is the outdated HP Printer driver. Make sure you have updated printer drivers. Also, you can update printer drivers in two different ways:
Automatic update driver
Manual update driver
4. Uninstall or Reinstall the Printer:
Sometimes simply uninstalling or reinstalling the printer with your computer may resolve the issue. Follow the steps:
· Go to start>>Control panel
· Click on the Control panel and then click on the device and printers
· And click on the printers and then click on the removable device.